We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a formal complaint contact the surgery either via telephone (01204 573 445), in-person or in writing, the practice will deal with your concerns appropriately. All information on how to complain is within our Complaints policy which can be viewed below. 

Complaints Procedure

Please address all complaints to the management team, who will endeveour to review and resolve your concerns in a timely manner. 

What happens if I prefer to complain directly to the commissioning organisation?

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact Greater Manchester ICB.   

Details of how to do this can be found at the following website, under the ‘Local area feedback and complaints’ section:

https://gmintegratedcare.org.uk/have-your-say/contact-us/