Online Services

Guidance - How to use online services

Website address - - this allows access via laptop or iPad or smart phone.

MyGP app allows access via smartphone.

To register for on line services

  1. Bring 1 form of photographic identification (Passport or Driving Licence) and proof of address eg utility bill
  2. The Receptionist will then issue you with a unique username and password.
  3. You will be given a print out of your username, password and the practice website address, (or passphrase if registering for MyGP)
  4. You will be required to change your password once you have logged on for your Repeat Medication or Need an Appointment.
  5. You are responsible for the security of your personal log-in and password details

How to book an appointment

Patients aged 16+ should use the Online Consultation link on the appointments page for routine appointments.  Please contact the surgery for patients under the age of 16.

Some appointments can be directly booked via the online service, by logging in with your username and password.

  1. Use your username and password (you will need to change your password if using systmonline for the first time)
  2. Follow the guidance to book, check or cancel your doctor's appointment
  3. You cannot book a practice nurse appointment online at present.

How to order your repeat medication

  1. Use your username and password (you will need to change your password if using systmonline or MyGP for the first time)
  2. Follow the guidance to order your repeat medication.
  3. Please note some of your items may need to be monitored (E.G. Warfarin) and do not appear not on your repeats.

When to collect your prescription

  1. If you order your repeat medication before 5.30p.m. on any day, your prescription will be ready in 2 working days after 3.00p.m.
  2. If you order your repeat medication after 5.30p.m. add a further working day before collecting your prescription after 3.00p.m.

How to access your Medical Record

Since April 2015, the online service has been extended to include the viewing of your medical records online. If you wish to access the additional service you will need to collect from the practice a leaflet to read along with a consent form from the practice. You will also need to bring in one photo ID and one proof of address.  The information you will provided with gives the following important information for you to consider before you apply for online access:-

Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share information with someone

It’s up to you whether or not you share information with other people such as family or carers but it is important that you keep your log on details and password safe and secure. If you suspect that your record has been accessed by someone that you have agreed should not see it then you should change your password immediately. If you print off any information from your record, it is your responsibility to keep this secure, if you are worried about this being kept safe, it is better not to print it off at all.

Parental Access

When your child becomes 16 years old, the password will be revoked automatically by the practice. The patient will be informed


If you think you may be pressured into revealing details from your records to someone else against your will, it is best you do not register for access at this time.

Misunderstood Information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your record may be highly technical, written by specialist and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.